Introduction

This Privacy Policy describes how Online Shop ("we", "us", "our") collects, uses and protects your personal information when you browse our online store or place an order.

By using this website, you agree to the practices described in this policy.

Information We Collect

To process and deliver your orders, we collect the following information:

• Your name and contact phone number
• Delivery address (when you choose home delivery)
• Order details — items, quantities and order history
• Optional information you share with us, such as order notes or an email address

How We Use Your Information

Your information is used strictly for:

• Processing, packing and fulfilling your orders
• Coordinating delivery or pickup
• Sending order confirmations and status updates (e.g. by phone or WhatsApp)
• Maintaining your order history so repeat ordering is easier
• Responding to your questions and support requests

Data Storage & Security

Your data is stored securely on protected servers. Access is restricted to authorised store staff who need it to fulfil your orders. We take reasonable technical and organisational measures to protect your information against unauthorised access, alteration or loss.

No Selling of Personal Data

Online Shop does NOT sell, rent or trade your personal information to any third party. Your details are shared only with the people directly involved in fulfilling your order (for example, our delivery staff).

Cookies & Local Storage

This website uses cookies and browser local storage only to keep your session, cart and preferences working smoothly. We do not use them to track you across other websites.

Data Retention

Order records are retained as long as needed for business and legal purposes (such as accounting). You may request deletion of your personal information at any time using the contact details below.

Your Rights

You can ask us to view, correct or delete the personal information we hold about you. Simply contact us and we will help you promptly.

Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page.